If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us. If you give us the wrong address and your package is returned, we will charge you for shipping it to the correct location.

Any complaints should be email to shop@latigre.net within 10 days of delivery. 

Please note that all our products are handmade. Due to this process, there may be a slight variation from one item to the next. Such variations are inherent in the manufacturing of handmade products, so you may expect minor distinctions that will make your purchase special and truly one of a kind.